Privacy Policy

Neonis ("Neonis", "we", "us") respects your privacy. This policy explains what personal information we collect through our website at neonis.com.au, how we use it, and the choices you have. We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Information we collect

We only collect personal information that you choose to give us. In practice, this is the information you submit through our contact form or send to us by email:

• Your name
• Your email address
• Your organisation (optional)
• The message you write to us

We do not require you to create an account, we do not knowingly collect sensitive information, and we do not ask for payment details through this website.

How we use your information

We use the information you provide to:

• respond to your enquiry and correspond with you;
• understand what you need and assess how we may be able to help;
• provide and improve our services.

We do not sell, rent, or trade your personal information, and we do not use it to send you unsolicited marketing.

Cookies and analytics

This website does not set advertising or tracking cookies, and we do not run third-party analytics that profile you.

The site loads typefaces from Google Fonts. When your browser requests these fonts, it contacts Google's servers, which may record your IP address as part of delivering them. This is handled under Google's own privacy policy.

How your information is handled and stored

Our website and contact form are hosted by Netlify. When you submit the contact form, your details are processed and stored by Netlify and emailed to us so that we can respond. Access to enquiries is limited to Neonis.

Because Netlify is based in the United States, your information may be stored or processed on servers located overseas, including in the United States.

Disclosure to third parties

We do not disclose your personal information to third parties except:

• to service providers who help us operate this website (such as our hosting provider, Netlify), under appropriate confidentiality arrangements; or
• where we are required or authorised to do so by law.

Retaining and deleting your information

We keep enquiry information only for as long as we reasonably need it to respond to you and to maintain our legitimate business records, after which we delete or de-identify it.

Accessing or correcting your information

You may ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. Contact us using the details below and we will respond within a reasonable time.

Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Changes to this policy

We may update this policy from time to time. The current version, with its "last updated" date, will always be available on this page.

Contact us

If you have any questions about this policy or how we handle your information, contact us at abhi@neonis.com.au. Neonis is based in Sydney, Australia, and works across Australia and globally.